Elan Terminator

Advantages: good facilities, great location
Disadvantages: Take great care when you terminate

...It was not made clear when joining that when you terminate the membership that if you don't send a written notification before the 1st of the month you can be charged for up to 60 days. I was only advised of this when I notified them on Sept 7th. I asked to speak the manager Andrew Knowles who was not available and left a message asking to call - he never called, I repeated this several times and still never got a call back. I then received a letter saying that I owed them for Oct and that I should call without hesitation, which I did and yet again I left a message and yet again never got a call back. Finally after I had called 9 times over 2 and a bit months and received a letter from their debt collectors, I got a call from Mr Knowles who confirmed the 60 days. Overall I think I have been treated pretty shabbily and I think the 60... Read review

Ciao members have rated this review on average somewhat helpful

Advantages: Large car park
Disadvantages: Generally untidy, full of children

...After joining a much newer Esporta at Harlow we had to relocate to Bristol with 9 months left to run on our membership. I tried the club in Bristol about ten times but haven't been back since because of the poor hygiene, poor state of the pool and spa area (the steam room was only operational on two of my visits) and the fact that it always seemed to be full of kids, even in the bar. I like to relax after a work out and it just isn't possible at this gym. Even after making our complaints known to head office we have had to continue paying for a service that is of a much lower standard than the one we bought. Terminating our membership was more of an ordeal that it should have been and I have come to realize all that really matters to this company is parting you from your money, for which you receive very little value.... Read review

Ciao members have rated this review on average somewhat helpful

Advantages: Erm, still thinking...
Disadvantages: Too many to list!

....O. and general nastiness. After one gym session in January when I was unable to use hardly any of the machines I needed due to them being jammed or switched off (?!), I fired off an email terminating my membership..... In March I opened a letter from my bank, it was my bank statement and on the 28th Feb, LA Fitness took £39.95 from my account. "That's odd" I thought, "My membership ended 11th Feb - I'll call them as they must have made an error". I was then met by the most obnoxious Administrator ever who said they never received my message and it was my fault for not chasing them on the matter. I went through the whole 'it was just a 6 month contract, you only have my permission to take 5 payments' only to be told it was a Rolling Contract and they'd carry on taking my money until I told them to stop. Needless to say as soon as I put the phone... Read review

Ciao members have rated this review on average helpful