Reviews of Gyms & Sport Clubs »

Poor customer service from Head Office. Broken and cold showers

Advantages: variety of fitness classes, pool
Disadvantages: lack of lockers, lack of usable showers, cramped fitness classes

...services, using all threatening manners to extract payment from you because they say you have signed an agreement, but then they themselves fail to fulfil their side of the agreement. I would not use this gym again and do not recommend the the London Wall branch of LA Fitness ...

vickylondon 29.10.2009 · Read full review
Ciao members have rated this review on average: helpful
Review of LA Fitness, Holborn, London

Value for Money

Is it part of a chain?

Service

Cleanliness

Time to get fit!

Advantages: 5 min walk from office, small yet spacious
Disadvantages: no swimming pool, can get busy between 12.45 and 2pm

I recently joined Fitness First thorugh my firm as part of their corporate membership and the nearest one to my office in the City of London is America Square, London EC3. Its actually set underneath the offices above and is small yet spacious. **HISTORY** It all started in 1993 when two friends, Mike Balfour and Christopher Pearce who opened a health club in Bournemouth. By 2002 there were 49 UK clubs and 100,000 members and employing 3,000 full ...
...hour-long induction, which includes a fitness assessment and tailored fitness programme. There are over 20 programmes to choose from. All new members receive a 6 weekly review. You also benefit from free DVD rental for one night, over one night you then incur £1 per night over that. You also benefit from free soft drinks and newspapers. On joining you will be given a Fitness First rucksack with complimentary headphones, water flask and other goodies, ...

MitchellandAimeesMum 15.03.2006 · Read full review
Ciao members have rated this review on average: very helpful
Review of Fitness First, London

Value for Money

Is it part of a chain?

Service

Cleanliness

Get fit!!

Advantages: activities, cleanliness, very large, great customer service
Disadvantages: price slightly high

i attended virgin active a few months back now and after being shown around i become a member. The facilities available in the gym are absolutely fantastic, these include swimming pool, weights, CV equipment, Yoga equipment, Sauna, Steam room, Tanning beds, and a variet of classes such as boxing, cycling, circuits and light weights yoga, so everything for everyone really!! The layout is very good i think, and the cleanliness and space of the changing ...
...have kids there is a club they can be taken care off and they can also partipate in kids events such as birthday parties, classes, football, swimming and many more. If anyone enjoys the gym i would recommend Virgin as it has everything you or your family could need. ...

jayrhodes89 22.02.2009 · Read full review
Ciao members have rated this review on average: helpful
Review of Virgin Active Fitness Club, London

Value for Money

Is it part of a chain?

Service

Cleanliness

waste of time

Advantages: none
Disadvantages: dishinest and a waste of time

I was looking for a gym/studio where I could also take my teenage daughter, so phoned up especially to ask if this would be possible at this gym. The man listened to my query, then phoned me back later and said yes. We then went in and were shown around, and encouraged to sign up. Several time during this whole procedure I checked again whether my daughter could use the facilites. We were told yes, and I signed up for a full price membership for ...
...for our induction at the gym, only to be told that she was not, in fact, allowed at her age to use the gym. We had wasted a lot of time and effort, and this was extremely poor service. There was a reason why I had kept checking from the beginning. We were baciscally lied to and fobbed off until we had signed up, then let down. Needless to say I will be cancelling my membership. ...

nikkidt 25.10.2007 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of Esporta Club, Swiss Cottage, London

Value for Money

Is it part of a chain?

Service

Cleanliness

Great- bit tatty round edges

Advantages: Comfortable, relaxed environment, nice staff
Disadvantages: Poor management, verrry pricey

...One hugely annoying thing about Esporta generally is their policy of taking a whole years membership upfront off you. Then just without even a courtesy call to ask if you would like to continue or ask if everything is going ok for you.- renew your membership You get letters only to ask you to recommend friend or to tell you prices have yet again- gone up! A few 'gifts' once a year ie. Vouchers for guest passes etc to show they value you being a customer ...
...nice token- but they just will not do this. As a mobile phone company keeps you happy with upgrades you would have thought a gym where I pay in region of £1000 a year- could show some gratitude??? This less than friendly attitude and manner from management is the one- very serious turn off for me. ...

jemimastar 18.12.2006 · Read full review
Ciao members have rated this review on average: helpful
Review of Esporta Club, Wimbledon, London

Value for Money

Is it part of a chain?

Service

Cleanliness


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