A pretty shabby excuse for a gym. The facilities are badly maintained and cleanliness is poor. E.g. the sauna has been without lighting for weeks on end, the showers are dirty and the smell in the men's toilet is perpetually overpowering. Although now fixed, there was no hot water for the showers for well over a month (April 2008). Simple things such as the wet kit bag dispenser not being replenished for days, may seem trivial but are highly irritating.
Also, don't expect any personal interaction with the staff - there are plenty about but they are always busy doing nothing (certainly not maintenance or cleaning). In 12 months, no advice/guidance has been offered or provided. No induction or fitness plan has ever been offered to me either.
The gym went though an exceptionally bad phase in early 2008. I made a complaint via the LA Fitness website and only after some considerable time did I receive an email response. No response or apology ever came from the directly from the club, despite me knowing that they had received it. There was certainly no good will gestures such as waiving one month's membership fee, for having to endure weeks of cold showers.
The only benefits of this club is the convenience if you live / work in the centre of Newbury and compared to Cannons in Newbury, LA Fitness is a cheaper alternative (for very good reasons - Cannons is far superior).
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