Ive been going La Fitness Northolt since march, got a good membership offer although there was some details the rep did not tell me e.g. i can get a discount because im a student, or the fact that i couldnt cancel my memebrship unless i went bankrupt. customer service is very poor at this branch especially on the phone, otherwise pretty helpfull. ive always had a problem with the music never being loud enough while working out, ive never had an oppurtunity to complain about that e.g. comment/ suggestion cards; this shows that they lack good customer service skills. equiptment nice and up to date yet there never seems to be enough cross-trainers, there is always one of service. ussually overcrowded after 6pm. pool too shallow to enjoy but nice, steam room and sauna nice and updated. easy to settle into a gym like this, very friendly members and staff, reviews and consultations with p.t's make you look forward to excersizing. I dont regret joinging this gym at all,
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Oct 11th, 2008
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