Rambo Turnout

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Rambo Turnout

Overall rating (12): Overall user rating Rambo Turnout

 

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Rambo Supreme turnout rug

2 Jan 5th, 2009

Advantages:
good fit;  warm

Disadvantages:
my rug was faulty;  poor customer service .

Recommendable: No 

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eriskay

About me:

Member since:05.01.2009

Reviews:1

Review rated by 7 Ciao members on average: helpful

Unfortunately, on the Rambo Supreme I bought there was a fault in the manufacture of it and the neck cover kept detaching and falling off. I contacted Horseware several times, but they didn't respond at all. I eventually had to go to the Irish version of Trading Standards and suggest legal action before I got a response. Horseware then declined to replace the faulty rug and eventually 'repaired' the original one that had never been right from the start, which wasn't what I wanted. The whole thing took almost a year to resolve, and I had to buy another rug/neck cover for my pony in the meantime. Horseware didn't appear to me to be apologetic or concerned about the inconvenience or expense I'd been caused. I was very disappointed that such an expensive rug had been faulty when I bought it,, and even more disappointed that the level of customer service in my case was so poor. I'm sure others have had better experiences with this company, but I don't feel I can recommend this rug on the basis of mine. 

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Comments about this review
majeedkazi

majeedkazi

06.01.2009 10:32

Hi, Welcome to Ciao....

wantaratgirl

wantaratgirl

05.01.2009 18:51

Good review - Welcome to Ciao! Ratty :¬) x

eljimbob

eljimbob

05.01.2009 18:25

Welcome to Ciao :¬) James

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Review Ratings
This review of Rambo Turnout has been rated:

"helpful" by (100%):
  1. majeedkazi
  2. redeyes22
  3. wantaratgirl
and 4 other members

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